Whatever you’re cleaning, we’re here to keep things crystal clear.
Privacy Policy
Last updated: 9 September 2026Who we are
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Revival | Exterior is an exterior cleaning business providing professional exterior cleaning services.
For the purposes of UK data protection law, Revival | Exterior is the data controller of the personal information we collect and use.
If you have any questions about how we handle your information, you can contact us using the details provided on our website.
What information we collect
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Depending on how you interact with us, we may collect some or all of the following:
Your name
Email address
Telephone number
Business or company name
Property or site address
Information about the cleaning services you are interested in
Details you provide when requesting a quote or making an enquiry
Information relating to bookings, jobs and services we provide
Payment and invoicing information where applicable
Photographs or other information relating to a property or job where necessary to provide our services
Information you provide when communicating with us by email, telephone, WhatsApp, social media or other communication channels
Technical information about how you use our website, such as your IP address, browser type and device information
We do not ask you to provide sensitive personal information unless it is genuinely necessary for a particular purpose.
How we collect your information
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We may collect personal information when you:
Complete a form on our website
Request a quote
Contact us by telephone, email or messaging service
Contact us through social media
Book or purchase our services
Communicate with us about an existing or potential job
Visit or use our website
We may also automatically collect limited technical information through cookies and similar technologies when you use our website.
How we use your information
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We use your personal information where necessary to:
Respond to enquiries
Provide quotes and estimates
Arrange and carry out cleaning services
Communicate with you about your enquiry, booking or job
Manage our customer relationships
Process payments and invoices
Keep appropriate business and financial records
Improve our website and services
Understand how visitors use our website
Protect our business, website and customers against fraud or misuse
Comply with our legal and regulatory obligations
We will only use your information for legitimate and appropriate purposes.
Our legal basis for using your information
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Under UK data protection law, we need a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract — where we need your information to provide a service you have requested or to take steps before entering into a contract with you.
Legitimate interests — where processing is necessary for us to operate and manage our business, provided that our interests do not override your rights and freedoms.
Legal obligation — where we are required to process or retain information to comply with the law, including accounting and tax requirements.
Consent — where we have asked for your permission to use your information for a particular purpose, such as certain types of marketing or non-essential cookies.
Where we rely on consent, you can withdraw it at any time.
Marketing
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We will not sell your personal information to third parties.
We may contact existing or prospective customers about our services where permitted by law. Where consent is required, we will ask for it.
You can ask us to stop sending marketing communications at any time by contacting us.
Sharing your information
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We may need to share personal information with trusted third parties where this is necessary to operate our business or provide our services.
These may include:
Website and hosting providers
Website analytics or technology providers
Payment providers
Accounting or bookkeeping providers
Business software and communication providers
Professional advisers
Other service providers working on our behalf
We only share information where there is a legitimate reason to do so and, where appropriate, we require those providers to keep your information secure.
We may also disclose information where we are legally required to do so, for example to HM Revenue & Customs, law enforcement authorities or other regulatory bodies.
Cookies
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Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website function properly, remember preferences and provide information about how the website is being used.
We may use:
Essential cookies, which are necessary for the website to function
Analytics cookies, which help us understand how visitors use our website
Marketing or advertising cookies, where applicable, to help us understand the effectiveness of advertising
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can also control or disable cookies through your browser settings.
Third-party websites and services
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Our website may contain links to third-party websites, social media platforms or other services.
Once you leave our website, we are not responsible for the privacy practices or content of those third-party websites.
We recommend checking the privacy policies of any third-party services you use.
How long we keep your information
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We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on the type of information and why we need it.
For example, information relating to customers, jobs, invoices and financial transactions may need to be retained for longer periods to meet legal, accounting and tax requirements.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
Keeping your information secure
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We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your rights
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Under UK data protection law, you have a number of rights in relation to your personal information.
Depending on the circumstances, these include the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain types of processing
Withdraw consent where we rely on consent
Ask for your information to be provided in a portable format where applicable
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
You can find further information on the ICO's website.
Children's privacy
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Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children.
Changes to this Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
The latest version will always be published on this page, with the date shown at the top.
Contact us
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If you have any questions about this Privacy Policy, want to exercise one of your data protection rights, or simply want to know what information we hold about you, please contact Revival | Exterior using the contact details provided on our website.
Revival | Exterior
Professional exterior cleaning.
hello@revivalexterior.co.uk